Planning ahead and working in a systemic and organised way. Following directions and procedures. Focussing on customer satisfaction and delivering a quality service or product to agreed standards. Planning and organising by setting clearly defined objectives, planning activities and projects well in advance and taking account of possible changing circumstances, managing time effectively, identifying and organising resources needed to accomplish tasks and monitoring performance against deadlines and milestones. Delivering results and meeting customer expectations by focusing on customer needs and satisfaction, setting high standards for quality or quantity, monitoring and maintaining quality and productivity, working in a systematic, methodical and orderly way and consistently achieving project goals. Following instructions and procedures by adhering to schedules, striving for punctuality and demonstrating commitment.